Error 403 appears when logging on to the Security Server web console + Trend Micro

Solution ID:	1037976
Product:	Client Server Messaging Security for SMB – 3.6; Client Server Security for SMB – 3.6; OfficeScan – 10.0, 8.0; Worry-Free Business Security Advanced – 5.0, 5.1, 6.0; Worry-Free Business Security Standard – 5.0, 5.1, 6.0
Operating System:	Others -
First Published:	4/14/2011 3:01 PM
Last Updated:	5/11/2011 10:59 PM

Problem:


You cannot access the Security Dashboard / console.

When you check the Internet Information Services (IIS) logs, you see these entries:
	2008-07-24 08:43:03 W3SVC3 192.168.1.10 GET /officescan/console/html/cgi/cgiChkMasterPwd.exe – 4343 – 192.168.1.10 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322; +.NET+CLR+2.0.50727;+;+.NET+CLR+3.0.04506.30;+.NET+CLR+3.0.04506.648) 403 19 1314
The issue occurs when the OfficeScan / CSM / WFBS server is installed on a Windows 2003 Server running IIS 6.0.

Solution:


To resolve the issue, create a new Application Pool and configure it to be used in the OfficeScan webpage. Please do the following:

1.	Open the IIS Manager.

2.	On the left pane, select Application Pools folder.

3.	Right-click on the right pane then click New > Application Pool. The Add New Application Pool window appears.


	View bigger image

4.	Type “OfficeScan-Pool” in the Application Pool ID field.



5.	On the left pane, expand the Application Pools folder.

6.	Right-click OfficeScan-Pool then select Properties. The OfficeScan-Pool Properties window appears.



7.	Click the Identity tab.

8.	For the Predefined option, select Local System from the dropdown list.



9.	Click OK.

10.	On the left pane, expand the Web Sites folder.

11.	Right-click OfficeScan then click Properties.



12.	Click the Home Directory tab.

13.	For Application pool, select OfficeScan-Pool from the dropdown list.



14.	Click OK.

15.	Restart the IIS Admin Service.

16.	Log on to the CS / CSM / WFBS Security Dashboard. You can now access it.